I hadn’t intended to write review of this coffee place when I get here, but here I sit at the Kingston Coffee House, located in the Kingston Center in Kingston, Ontario, Canada.
Not a bad writing session. I was able to setup and bang out a few quick posts. Coffee and service was good today.
I came in yesterday and wasn’t quite ‘feeling it’. That might have been on me. I didn’t feel comfortable. I didn’t even bother to get their WiFi password last time.
Today, as I placed my order, I was asked if I needed the code. I was handed a small pre-printed slip of paper with the code and a note that said if was valid for only one hour.
I’m not sure how necessary that restriction is. I don’t profess to know what their internet costs are or if they have a big problem with people over-staying their welcome.
I can say that on a Friday morning and a Saturday morning, the seating was only 10-15% filled.
Having been an observer of and consultant to businesses for many years, I can say that my gut tells me they are hurting their business more than helping.
How about no time restriction, but if staff feels someone is really lingering, then a polite approach with a few suggestions for treats, snacks, another coffee. This simple move with usually get another purchase from the customer or apply a gentle social pressure to move along.
But the folks that might otherwise be inclined to dig in and stay for a couple hours – ordering two or three beverages and maybe a snack, may now be disincentived. They may choose instead to have their one coffee, do their one hour of work and then head somewhere else…
Just like I’m about to do.
I wasn’t able to upload this post when I’d finished writing it, because their one hour internet limit ended just a few seconds before I’d completed. Of course it did.